Requesting a return
How do I request a return?
Email hi@theammu.com within 15 days of delivery with your order number and photos of the item. Returns must be approved before the item is shipped back.
What condition must items be in?
Items must be unworn, unused, unwashed and in their original condition with all tags attached. Items showing signs of wear, washing, alterations, stains, perfume, deodorant, makeup or any other damage will not be accepted, nor will items damaged by not following the care instructions.
Shipping and tracking a return
How do I send my return?
Returns must be shipped with a trackable carrier (USPS, UPS, FedEx or DHL). Please send us the tracking number at hi@theammu.com. We do not accept in-person returns or hand-delivered items.
Who pays for return shipping?
Return shipping costs are the customer's responsibility, unless the item received is defective or incorrect. Items remain the customer's responsibility until received by THE AMMU, so we recommend insured shipping.
Refund times and methods
When will I receive my refund?
Refunds are issued to the original payment method within 5–10 business days of receiving and inspecting your return. Original shipping costs are non-refundable.
Exchanges and faulty items
Can I exchange an item?
Exchanges are subject to availability. If the requested size or colour is unavailable, store credit may be issued instead.
What if my item is faulty or incorrect?
Contact us at hi@theammu.com within 48 hours of delivery with your order number and photos. We will cover return shipping for faulty or incorrect items.